The Alliance for Human Services is a non-profit organization dedicated to the development of a Health and Social Services Master Plan (SSMP) for Miami-Dade County.  The Alliance Board of Directors includes all major funders of health and social services as well as representatives from the business community, service providers, consumers, caregivers, advocates and faith-based organizations.

One of the priority areas identified in the SSMP is Countywide Services, which has as its primary goal “to ensure that consumers and providers have universal access to timely and accurate information about available community services including emergency food assistance and legal services.”  Two outcomes targeted in the current plan are increased access to timely and accurate information regarding community resources, eligibility criteria, service hours, languages spoken, and completion of a feasibility study for a web-based resource and referral system.

In April 2002 the Alliance hired the South Florida Regional Planning Council (SFRPC) to assist in the preparation of the feasibility study, which was designed with three parts.  Each of the reports referenced below is available as a viewable and printable document using Adobe’s Acrobat Reader.

Part I - interviews of key stakeholders, in order to gauge the level of interest and identify any issues, while refining the vision of the system to be developed;

Part II - a study of models and best practices around the country, to see how other communities collect and make available the agency, program, service and funding data for human services, and how they are implementing the new 211 human services information and referral system; and

Part III - the development of a set of implementation options with the associated costs. (coming)

Please contact Richard F. Ogburn for further information.

This page and all contents prepared by the SFRPC.